ICT Services 4 Education


School ICT News Bulletin No. 279 - 27/02/2019

Published by ICT Services 4 Education

eBulletin Items

  1. Up to date tab files required for identity management and Google NSIX accounts
  2. IMPORTANT INFORMATION: ICT Services 4 Education Refresh Programme - Action Required
  3. IMPORTANT INFORMATION: MOMO Challenge Documentation
  4. Safeguarding Technology Expert to visit Norwich Community Sports Foundation - March 5th 2019

1. Up to date tab files required for identity management and Google NSIX accounts

It is important that we ensure that our identity management system (IDM) is up to date. From a GDPR point of view we need to ensure the data we hold is accurate and up to date and that we only hold data that we still need to hold for a designated and agreed purpose. 

We can see that some schools have not returned a new set of staff and pupil tab files for some time.  It is important that we receive tab files regularly, every time there is a change in your staff or pupil records and at least once a month.

If your school has NSIX accounts and you send in tab files via Anycomms to provision these accounts then please can we ask that you send us a new set of tab files as soon as possible. If we do not receive up to date tab files we will have to begin the process of suspending Google NSIX accounts for your school.  

If you no longer require your Google NSIX accounts then please let us know.


For full details of what data is required and the format of the tab files, please consult the following pages on our website:



The following page provides guidance on how to upload tab files via Anycomms so that we can process them :



If you need any assistance with how to generate these files or how to send them over via Anycomms, please contact us on 0845 303 3003.



2. IMPORTANT INFORMATION: ICT Services 4 Education Refresh Programme - Action Required

Following customer feedback and a review of our services, ICT Services 4 Education have re-designed our Refresh offering to provide a brand new service.

We are pleased to offer an exciting new programme which not only maintains your ICT equipment to the latest levels but also looks at the ways new innovations such as STEM, Coding and Immersive Technology can help you to develop and engage your students. More information about our new offering can be found on the following page: EdTech Enhancement Programme.

However, sadly this does mean that we are unable to continue with the existing programme which will close on 31 March 2019. We hope that you will wish to continue with our new offering whereby any funds you may have already contributed can be transferred directly into the new programme, alternatively these can be refunded back.

Schools who have already had an installation as part of the programme will need to continue their annual commitments.

To launch this new programme, we will be holding pop up classroom events demonstrating the latest kit and to discuss the new programme. You can book a place via SLA Online - http://www.s4s.norfolk.gov.uk/

  • The Kinesis Centre, Norwich City FC, Carrow Road, Norwich, NR1 1JE - 25th March 2019 at 4pm.
  • Holt Hall, North Norfolk - 27th March 2019 at 4.30pm
  • Fairstead Community Primary School, King's Lynn - 28th March 2019 at 4.30pm

Please note that the new offering will include a project management / admin fee as well as the usual engineer installation fees.


What You Need To Do:

Contact ICT Services 4 Education to let us know whether you wish to transfer to the new programme by 30 April 2019.


For More Information:

Please contact the Service Desk on 0845 303 3003 (Option 2) or ict@norfolk.gov.uk



3. IMPORTANT INFORMATION: MOMO Challenge Documentation

We have been contacted by a lot of schools today, concerning the 'MOMO challenge' that is currently being promoted via various social media networks and has been in the news a lot over the past 24 hours.  


MOMO and various variations of the phrase are blocked globally on the Schools' network and have been for some time. This is presenting a problem when schools are attempting to try and access information from the National Online Safety link provided to send to parents. We have therefore added the PDF to our website to help with raising awareness. The documment can be found and is downloadable at the following link - https://ict.norfolk.gov.uk/page.aspx?ID=1417


For more information please contact the Service Desk on 0845 303 3003 or ict@norfolk.gov.uk




4. Safeguarding Technology Expert to visit Norwich Community Sports Foundation - March 5th 2019

** Please note the change of venue from when this was first posted on 15/02/2019 **


We have been approached by Trust Elevate to invite teachers, parents and children from Norfolk schools to an event in Norfolk. This event is being organised by the FA (Football Association), who are joining forces with Trust Elevate to empower parents in a digital age. You will be invited to participate in the first trial of its kind between the FA and Trust Elevate where we will test the solution and ask for feedback (this requires no prior technical knowledge on your part). Your opinions on what can be done to keep your child safer online are critical to the development of technologies like the Trust Elevate solution, enabling a safer environment for your children in a digital world. The trial will be a part of an hour long session which will also include a talk from Dr O'Connell. 


Areas that will be covered during the session:


  1. Get expert advice on the opportunities and challenges related to digital parenting:
  2. The social networks and live-streaming apps your children use: how they access them/ time spent online/ who they interact with
  3. Taking and sending pictures: helping your child navigate demands to post photos online
  4. The online games children play and who they play them with online
  5. The risks children take and how they perceive their own risk online
  6. Use of devices and how much information we share - protecting your child’s privacy online


As part of this milestone event, you will learn about the latest technology tools that have been designed to protect children from online risks and potential dangers. 


Who are Trust Elevate?


Dr Rachel O’Connell is joining the event as the founder of Trust Elevate, a digital parenting solution that enables parents and guardians to communicate directly with online platforms and apps (Football Association, Facebook, Lego, Roblox, Minecraft). Due to the implementation of the General Data Protection Regulation, companies are required to obtain your consent before processing a child's data.

Trust Elevate enables you to provide or revoke that consent at any time, giving you the ability to engage in digital parenting because you will know and be able to control which apps your child can and cannot access. This will afford parents and guardians with oversight of the content that their child is interacting with while ensuring their child interacts with children within the same age band and restricting access to only age-appropriate content.  


Their website is as follows - https://www.trustelevate.com/ where you will be able to find out more information, including Rachel’s background in the safeguarding area.


They have also been working closely with Capita and are keen for schools who are using the SIMS platform to give consent to start trialling the product with them. If you would like to take part, please can the headteacher contact them on the email address below ASAP. 


The event is being hosted at the Norfolk Community Sports Foundation (The Nest, Holt Road, Horsford, Norwich, NR10 3AQ) on Tuesday, March 5th between 6.00 pm and 7.00 pm, with refreshments being served at 5.30 pm.


To register for this event, or for further information, please email - internetsafetyeventnorfolk@trustelevate.com