ICT Services 4 Education

 

ICT Solutions News Desk

Service Desk opening hours over the Christmas period

Posted on 02/12/2024 15:27:39

To reflect the reduced demand on the Service Desk over the Christmas holiday period, we will be changing the opening hours to reflect this.

 

Our opening hours will be as follows:

 

December 24th - 08:00 to 12:00

December 25th to January 1st 2025 - Closed

 

Normal opening hours of 08:00 to 16:30 will resume on Thursday, January 2nd 2025.

 

We would like to wish all our customers a Merry Christmas and a healthy and prosperous New Year!

 

For more information, please contact the Service Desk on 01603 475603 or ict@norfolk.gov.uk

 

 

Powering off core network equipment over the Christmas holiday period

Posted on 02/12/2024 15:02:16

We would like to ask schools to refrain from turning off the power to the core networking equipment over the forthcoming Christmas holiday period. Core networking equipment includes routers, switches and servers, often in a wall or floor cabinet. These devices are monitored by ourselves, Rydal and Schools Broadband and turning off the power results in false alarms. This could potentially result in you incurring a charge for an engineer visit.

 

If there is no alternative to powering off the communications cabinet and core equipment, because of planned work, for example, please advise us in advance.

 

For more information, please contact the Service Desk on 01603 475603 or ict@norfolk.gov.uk

 

Support for Office 2016 and Office 2019 ends in October 2025

Posted on 21/10/2024 14:38:31

Support for Office 2016 and Office 2019 will end on October 14th, 2025. After that date, no further updates, security fixes, or technical support will be available for these versions of Office. While the applications may continue to function, using unsupported software could lead to potential security risks and other issues. Because migrations can take time, we recommend starting to upgrade any remaining devices your organization has running Office 2016 or Office 2019 to a supported version as soon as possible.

 

For more information, please contact the Service Desk on 01603 475603 or ict@norfolk.gov.uk

 

Windows 10 support ends in October 2025 - Plan your upgrade to Windows 11 today!

Posted on 06/10/2024 12:53:02

After October 14th, 2025, Microsoft will no longer provide security updates or technical support for Windows 10.  Without regular updates, your device will be more susceptible to malware, viruses, and other cyber threats.

 

Staying on an unsupported OS (Operating System) may lead to compliance issues with industry standards and regulations. Some applications may also no longer work due to the increased security risk.

 

Plan your upgrade to Windows 11 today! More details can be found at the following link - Windows 11 upgrade information

 

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