ICT Services 4 Education

 

ICT Solutions News Desk

IMPORTANT INFORMATION: Essential Infrastructure Maintenance - Saturday, 10th December 2022

Posted on 30/11/2022 19:17:03

We have been advised of some essential infrastructure upgrades that will be carried out.

 

This will involve work at the following exchange(s):

 

December 10th (From 21:00 hours) - December 11th (Until 05:00 hours) 

* Dereham

* Gorleston

* Hunstanton

* Norwich North

 

It does mean that during this period, any Schools connected to these exchanges may lose internet connection. This should equate to no more than 30 minutes and will occur between the times shown above. Please accept our apologies for any inconvenience this may cause.

 

For more information, please contact the Service Desk on 01603 475603 or ict@norfolk.gov.uk

IMPORTANT INFORMATION: Essential Infrastructure Maintenance - Saturday, 3rd December 2022

Posted on 30/11/2022 19:15:19

We have been advised of some essential infrastructure upgrades that will be carried out.

 

This will involve work at the following exchange(s):

 

December 3rd (From 21:00 hours) - December 4th (Until 05:00 hours) 

* Cromer

* North Walsham

* Swaffham

* Thetford

 

It does mean that during this period, any Schools connected to these exchanges may lose internet connection. This should equate to no more than 30 minutes and will occur between the times shown above. Please accept our apologies for any inconvenience this may cause.

 

For more information, please contact the Service Desk on 01603 475603 or ict@norfolk.gov.uk

IMPORTANT INFORMATION: Change Freeze - December 16th 2022 to January 6th 2023

Posted on 25/11/2022 15:27:00

As per previous years, there will be a Change Freeze taking place over the Christmas and New Year period (December 16th 2022 at 17:00 to January 6th 2023 at 17:00), to ensure the stability of systems and network for everyone.

 

Only changes deemed an emergency or if a change is necessary, because of a major outage, will be implemented. We would therefore advise you to submit any changes to Routers/Firewalls well in advance of December 16th to ensure they are completed.

 

For more information, please contact the Service Desk on 01603 475603 or ict@norfolk.gov.uk

 

 

IMPORTANT INFORMATION: Powering off core network equipment over the Christmas holiday period

Posted on 23/11/2022 15:45:16

We would like to ask schools to refrain from turning off the power to the core networking equipment over the forthcoming Christmas holiday period. Core networking equipment includes routers, switches and servers, often in a wall or floor cabinet. These devices are monitored by ourselves and Updata and turning off the power results in false alarms. This could potentially result in your school incurring a charge for an engineer visit.

 

Services Affected:                           Schools Internet, email and any service accessed via the internet

 

Services Not Affected:                    All other school systems which do not access the internet

 

When:                                               16th December 2022 - 3rd January 2023

 

What You Need To Do:

If there is no alternative to powering off the communications cabinet and core equipment then please contact the Service Desk to advise us in advance

 

For More Information:

Please contact the Service Desk on 01603 475603 or ict@norfolk.gov.uk

IMPORTANT INFORMATION: Microsoft 365 apps and services support for IE11 browser

Posted on 09/11/2022 18:26:01

Further to Microsoft's communication in August 2021 (MC278815), apps and services support for Internet Explorer 11 has ceased.

 

Beginning mid-January, 2023, access to SharePoint Online and OneDrive from Internet Explorer 11 will be hard blocked for all users. Users should access these services through a modern browser, such as Microsoft Edge, Google Chrome, FireFox etc.

 

For more information, please contact the Service Desk on 01603 475603 or ict@norfolk.gov.uk

 

IMPORTANT INFORMATION: Office 2013 will reach end of support on 11th April 2023

Posted on 11/10/2022 08:34:08

Microsoft have announced that Office 2013 will no longer be supported after 11th April, 2023. We recommend that anyone running this version starts upgrading to a later version of Office, such as Microsoft 365 Apps, which includes the Office apps you are familiar with (Word, Excel, PowerPoint and Outlook). Microsoft 365 Apps are designed to receive regular updates and will help you stay current by getting security updates and the latest features.

 

Further details can be found at - https://docs.microsoft.com/en-us/lifecycle/announcements/office-2013-skype-business-end-of-support

 

For more information, please contact the Service Desk on 01603 475603 or ict@norfolk.gov.uk

 

 

IMPORTANT INFORMATION: Launch of new Refresh and Enhancement Programme

Posted on 22/09/2022 16:06:38

ICT Solutions are pleased to announce the launch of a new 4 year Refresh and Enhancement Programme, which can act as a one stop shop to manage all your ICT Requirements.

 

This includes:

 

  • Broadband
  • Network & Wireless
  • Telephony
  • Server migration to cloud services
  • Cloud Services
  • Licencing
  • Curriculum Devices
  • Staff Devices
  • Audio Visual
  • CPD ICT Training
  • Microsoft/Google/Apple
  • STEM/VR/Coding
  • ICT Support
  • Cyber Security

 

We recognise that with the constraints on budgets, not all of these items can be dealt with at once and being able to plan your budget for such items over a 4 year period is beneficial for managing finances, so that a full roll-out of services can be achieved.

 

If you would like to learn more, please visit here

 

For more information, please contact the Service Desk on 01603 475603 (option 2) or ict@norfolk.gov.uk

IMPORTANT INFORMATION: Google Hangouts upgrade to Google Chat from November 1st 2022

Posted on 12/09/2022 14:59:39

We have been notified of an upgrade from Google Hangouts to Google Chat, commencing Tuesday, November 1st, 2022. Should you try and access Hangouts after this time you will be redirected to Google Chat

 

If you have any conversations that you would like to keep a record of, we recommend you copy & paste them to a Google Doc or similar document as soon as you can. Furthermore, from January 1st, 2023 all Google Hangouts conversations will be deleted by Google.

 

For more information, please contact the Service Desk on 01603 475603 or ict@norfolk.gov.uk

 

 

Close