ICT Services 4 Education

 

ICT Solutions News Desk

IMPORTANT INFORMATION: Essential Infrastructure Maintenance - August 25th 2020, 01:30 to 06:00

Posted on 12/08/2020 18:16:41

We have been advised of some essential infrastructure upgrades that will be carried out between 01:30 and 06:00 hours on Tuesday, August 25th.

 

This will involve work at the following Exchange:

 

* Dereham

 

It does mean that during this period, any Schools connected to this exchange may lose internet connection. This should equate to no more than 20 minutes and will occur between the times shown above. Please accept our apologies for any inconvenience this may cause.

 

For more information please contact the Service Desk on 01603 475603 or ict@norfolk.gov.uk

IMPORTANT INFORMATION: Essential Infrastructure Maintenance - August 19th 2020 from 22:00 hours

Posted on 12/08/2020 12:41:08

We have been advised of some essential infrastructure upgrades that will be carried out between 22:00 hours on August 19th and 01:00 hours on August 20th. This work will not impact any High Schools.

 

This will involve work at the following Exchanges:

 

* Dickleburgh

* Long Stratton

* North Walsham

* Wisbech 

 

It does mean that during this period, any Schools connected to these exchanges may lose internet connection. This should equate to no more than 20 minutes and will occur between the times shown above. Please accept our apologies for any inconvenience this may cause.

 

For more information please contact the Service Desk on 01603 475603 or ict@norfolk.gov.uk

IMPORTANT INFORMATION: GDPR and the EU-US Privacy Shield

Posted on 30/07/2020 11:59:05

We have recently been made aware of the following case - https://ico.org.uk/about-the-ico/news-and-events/news-and-blogs/2020/07/updated-ico-statement-on-the-judgment-of-the-european-court-of-justice-in-the-schrems-ii-case/

 

The result of this is that it has implications for data transferred from the UK and Europe to countries, such as the United States. You may therefore need to carry out Risk Assessments and review any applications/services that you use which were previously covered by the Privacy Shield.  

 

Whilst further guidance will be issued in the near future by the ICO, you may wish to discuss this with your DPO (Data Protection Officer) in the meantime.

IMPORTANT INFORMATION: Service Desk Telephone Lines - July 27th to September 2nd

Posted on 17/07/2020 11:30:27

To reflect the reduced demand on the Service Desk over the Summer holiday period, we will be changing the telephone line hours to reflect this. From July 27th to September 2nd, the desk will be open between 09:00 and 16:00 hours.

 

Normal opening hours of 08:00 to 16:30 will resume on Thursday, September 3rd.

 

For more information please contact the Service Desk on 01603 475603 or ict@norfolk.gov.uk

IMPORTANT INFORMATION: Powering Off Core Network Equipment Over Summer Holiday Period

Posted on 08/07/2020 18:29:59

We would like to ask schools to refrain from turning off the power to the core networking equipment over the forthcoming Summer holiday period. Core networking equipment includes routers, switches and servers, often in a wall or floor cabinet. These devices are monitored by ourselves and Updata and turning off the power results in false alarms. This could potentially result in your school incurring a charge for an engineer visit.

 

Services Affected:                           Schools Internet, email and any service accessed via the internet

 

Services Not Affected:                    All other school systems which do not access the internet

 

When:                                               22nd July 2020 - 6th September 2020

 

What You Need To Do:

If there is no alternative to powering off the communications cabinet and core equipment then please contact the Service Desk to advise us in advance

 

For More Information:

Please contact the Service Desk on 01603 475603 or ict@norfolk.gov.uk

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