ICT Services 4 Education

 

ICT Solutions News Desk

IMPORTANT INFORMATION: Remote Access Service

Posted on 31/03/2020 18:41:30

As more and more people are now working remotely, we are naturally receiving requests from Schools/Academies to access resources from home, primarily Star Accounts. Unfortunately, whilst we do not offer a remote access service, if you are using the Updata network, they can provide you with a quote for theirs. With some additional configuration from your IT support team you will then be able to access your Star Accounts database by RDP (Remote Desktop Protocol).

 

Further information about the service can be found on our support website here

 

For more information:

Please contact the Service Desk on 01603 475603 or ict@norfolk.gov.uk

IMPORTANT INFORMATION: Powering Off Core Network Equipment Over Easter Holiday Period

Posted on 30/03/2020 08:24:46

We would like to ask schools to refrain from turning off the power to the core networking equipment over the forthcoming Easter holiday period. Core networking equipment includes routers, switches and servers, often in a wall or floor cabinet. These devices are monitored by ourselves and Updata and turning off the power results in false alarms. This could potentially result in your school incurring a charge for an engineer visit.

 

Services Affected:                           Schools Internet, email and any service accessed via the internet

 

Services Not Affected:                    All other school systems which do not access the internet

 

When:                                               2nd April 2020 - 17th April 2020

 

What You Need To Do:

If there is no alternative to powering off the communications cabinet and core equipment then please contact the Service Desk to advise us in advance

 

For More Information:

Please contact the Service Desk on 01603 475603 or ict@norfolk.gov.uk

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