ICT Services 4 Education


Updata Broadband Services


With over 30 years’ experience in the education sector, we understand how to make IT work for schools.


Following an IT procurement, Norfolk County Council has awarded the contract to Updata, part of Capita, to be the provider of IT services to Norfolk Schools, working collectively with Capita Managed IT Solutions.  The service has been carefully designed to meet schools’ requirements, based on guidance from NEN (www.nen.gov.uk). It represents a significant advance on the current service.

Schools Connectivity


Schools today are using increasing amounts of online resources and applications to support teaching and learning. With students and teachers using the internet on a daily basis and relying on it to support learning, it is vital that schools have access to secure and reliable Connectivity in order to meet their demands.


Our service will provide fast, secure and reliable Broadband Connectivity which will include your schools WAN Connection, Internet Access, DNS, Web Filtering and Firewall services.

Solution Overview


WAN Connection

As a result of the significant BDUK Better Broadband for Norfolk Investment, schools will be provided with a Next Generation Access (NGA) fttC connection, providing higher bandwidths. With our Schools Connectivity Service, your connection will be upgraded to 80Mbps or 40Mbps versions of the FttC service depending on your school’s location and size.


A number of schools will be provided a higher bandwidth connection using fibre technology, providing bandwidth at 100Mbps and 1Gbps. Included within the WAN connection, is access to the internet through the Updata network and a DNS hosting service.

Web Filtering - Netsweeper

Schools need fast and safe access to educational resources, whilst preventing access to inappropriate content. The system offers flexibility by enabling internet access to be tailored by class, role and department or for specific periods of time. As new websites appear, the filtering services will automatically block sites that are inappropriate. Reports can be produced automatically based on filtering exceptions and user activity.

Firewall Service

The firewall service ensures your school network is protected, with updates taking place each hour to ensure you are protected against the latest threats at all times. The firewall service combines firewall, intrusion prevention, antivirus, antimalware and antispam into a single system. The network will be monitored 24x7 for any potential threats.

Internet Access and DNS

Included within the WAN connection, is access to the internet through the Updata network. This will also provide a DNS hosting service, where {schoolname.norfolk.sch.uk} domains will be migrated over to Updata’s DNS hosting service from the current supplier.



Schools in Norfolk will benefit from a secure and highly resilient authority Wide Area Network which has been designed and built specifically for the region by an IT partner who is a specialist in the education sector.

Why should you choose Updata as your Connectivity provider?

Updata will work with you to ensure the transition from your previous provider to our service is smooth. Our education technical specialists will take care of all your installation requirements ensuring existing connections are retained to your school systems and applications, with no disruption to teaching and learning. On-going support will be provided, delivering a consistent and reliable broadband connection to your school.

Terms and Conditions