School ICT News Bulletin No. 289 - 25/09/2020Published by ICT Solutions eBulletin Items- GDPR in Schools and Data Protection Education join forces to provide greater support to Norfolk schools
- IMPORTANT INFORMATION: Changes to the Hosted SIMS Remote Desktop Service (RDS)
- IMPORTANT INFORMATION: School and Pupil Census, October 1st 2020 - Support documentation available
1. GDPR in Schools and Data Protection Education join forces to provide greater support to Norfolk schools
Driving data protection excellence
Since the implementation of the GDPR Norfolk schools have made good use of the GDPRiS software and the DPO services from Data Protection Education to aid their journey to compliance.
The two organisations are pleased to announce their closer working partnership bringing together a depth of experience and understanding of schools to ensure that Norfolk schools can have peace of mind knowing that the information, guidance and support available to them will ensure their compliance with the GDPR.
Talking about Data Protection Education’s contribution, James England, Director of Data Protection Education, commented “We are proud to be working more closely with GDPRiS to help schools in Norfolk continue to meet and exceed the requirements of the GDPR. We passionately believe that together we will strengthen existing good practices in data protection by enhancing already sound procedures and methods”.
Lawrence Royston, co-CEO of GDPR in Schools said “This formally brings together two organisations that are at the forefront of helping Norfolk schools monitor and manage their compliance.
“The partnership has many benefits including having access to shared resources and expertise. The partnership recognises the importance of building on this collaborative approach that strengthens both organisations and enables us to better help schools ensure they meet the new data protection regulations.”
To hear from both GDPR Schools and Data Protection Education about the new partnership and the latest features available for monitoring and tracking Data Protection within your establishments, please join our webinar on the following dates/times:
Webinar links to register
Tuesday 6 October at 2pm – register here https://us02web.zoom.us/meeting/register/tZMrdO6rpzwtG90V8ZVeJel5Hawc4iQnUauw
Thursday 8 October 3pm – register here https://us02web.zoom.us/meeting/register/tZwpdeqvpjwjEtf7IR1tE1l0Xh94gInmYnCG
New features video link https://vimeo.com/459330983
2. IMPORTANT INFORMATION: Changes to the Hosted SIMS Remote Desktop Service (RDS)
We are aware that some hosted SIMS schools have recently been sent the following information below by Capita, regarding forthcoming changes being made to their infrastructure. This was due to commence earlier in the year but got postponed as a result of COVID19.
For the vast majority of Hosted SIMS customers there will be no impact. Some customers who are running older Windows clients, especially Windows 7, may receive an error after the work has been completed.
What is RDS?
As a Hosted SIMS user RDS is the way in which you gain access to the SIMS Application. After you have logged into SIMS ID and then “Click” on the Hosted SIMS Tile an RDS session is started in which the SIMS Application is run.
What is happening?
As part of our ongoing maintenance, improvement and security programmes we have built new 2016 backend servers. As part of this work we need to move customers to the new 2012 RDS farm to be able to utilise the new infrastructure. We have also taken the opportunity to rollout Office 2016 on the new RDS servers.
Why are you doing this?
The upgrade will provide enhanced security and performance and is essential to enable us to maintain the service at its optimal performance. Most upgrades are applied with no impact to customers, however, this specific upgrade is reliant on schools having up-to-date Windows client software installed on their local machines.
When is this going to happen?
From October 12th and it is expected to take a few weeks to complete.
I’m not sure what I need to do?
If you do not usually manage the IT within your school, please pass this information to the relevant person.
How would this affect me?
As we upgrade schools there will be no impact or action required for most users. However, schools who are running some older Windows clients, especially Windows 7, may have an issue connecting and users may be presented with the following error “Your computer can't connect to the Remote Desktop Gateway Server. Contact your network administrator for assistance". The following information provides guidance on how to resolve the above error but if you are not the person who usually manages your IT please pass this information to the relevant person.
• For Windows 10 & Windows 8: ensure you are on the latest build of Windows 10 & Windows 8. These can be obtained/applied via the Windows Update Service.
External Firewall Settings
If you are still unable to connect, please liaise with your IT support to allow the following to your firewall rules:
IP address - 23.100.3.169 Port - TCP 443 (HTTPS) and UDP 1194
40.74.23.242 Port - TCP 443 (HTTPS)
For more information please contact the Service Desk on 01603 475603 or ict@norfolk.gov.uk
3. IMPORTANT INFORMATION: School and Pupil Census, October 1st 2020 - Support documentation available
In preparation for the forthcoming School and Pupil Census on October 1st, we're pleased to advise that guidance is now available for the following MIS' on our support website -
* Bromcom
* Capita SIMS
* Pupil Asset
* RM Integris
* Scholarpack
This information will assist you when running the census so please ensure you consult it throughout.
For more information please contact the Service Desk on 01603 475603 or ict@norfolk.gov.uk
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