ICT Services 4 Education

 

School ICT News Bulletin No. 300 - 30/03/2022

Published by ICT Solutions

eBulletin Items

  1. IMPORTANT INFORMATION: ICT for Education Conference, 13th May 2022
  2. IMPORTANT INFORMATION: Service Desk opening hours over the forthcoming half-term holiday period
  3. IMPORTANT INFORMATION: Powering off core network equipment over the Easter period
  4. IMPORTANT INFORMATION: SLA Online contract cancellations
  5. IMPORTANT INFORMATION: NCSC cyber security training package available
  6. IMPORTANT INFORMATION: Phishing/Scam emails - please remain vigilant

1. IMPORTANT INFORMATION: ICT for Education Conference, 13th May 2022

On Friday, 13th May, at Carrow Road in Norwich, there is an ICT conference, organised and hosted by ICT for Education.

 

ICT Solutions have been invited, so please come say hello to us if you’re attending and to learn about our services.  

 

Details on how to sign up and further information can be found here

 


2. IMPORTANT INFORMATION: Service Desk opening hours over the forthcoming half-term holiday period

To reflect the reduced demand on the Service Desk over the forthcoming half-term holiday period, we will be changing the hours of the Service Desk accordingly.

 

From April 4th - 14th, the hours will be as follows -

 

08:30 to 16:00 

 

April 15th and 18th are Bank Holidays and we will be closed both days.

 

Normal opening hours of 08:00 to 16:30 will resume on Tuesday, 19th April.

 

For more information, please contact the Service Desk on 01603 475603 or ict@norfolk.gov.uk


3. IMPORTANT INFORMATION: Powering off core network equipment over the Easter period

We would like to ask schools to refrain from turning off the power to the core networking equipment over the forthcoming Easter holiday period. Core networking equipment includes routers, switches and servers, often in a wall or floor cabinet. These devices are monitored by ourselves and Updata and turning off the power results in false alarms. This could potentially result in your school incurring a charge for an engineer visit.

 

Services Affected:                           Schools Internet, email and any service accessed via the internet

 

Services Not Affected:                    All other school systems which do not access the internet

 

When:                                               1st April 2022 - 19th April 2022

 

What You Need To Do:

If there is no alternative to powering off the communications cabinet and core equipment then please contact the Service Desk to advise us in advance

 

For More Information:

Please contact the Service Desk on 01603 475603 or ict@norfolk.gov.uk


4. IMPORTANT INFORMATION: SLA Online contract cancellations

Cancelling an annual contract for Google NSIX emails, Chromebook Management or Microsoft O365 email accounts

 

If you do not wish to renew an annual contract for email/chromebook management services, please email details of the contracts you wish to cancel to ict@norfolk.gov.uk and we will remove the relevant item from SLA Online. Please ensure that you notify us in writing or email of any cancellation by 31st March 2022 before the contract renewal is rolled forward into the next 12 months. 

 

Please note that unticking any items under 'Annual order', will not cancel the contract renewal.

 

For more information, please contact the Service Desk on 01603 475603 or ict@norfolk.gov.uk

 


5. IMPORTANT INFORMATION: NCSC cyber security training package available

If you are planning on holding any training days in the near future or wish to promote to your staff, this is a reminder that the NCSC (National Cyber Security Centre) have made a free cyber security training package available and it can be accessed here

 

With cyber security threats faced by Educational establishments on the increase, this will help raise staff awareness and help deal with such threats.

 

For more information, please contact the Service Desk on 01603 475603 or ict@norfolk.gov.uk 


6. IMPORTANT INFORMATION: Phishing/Scam emails - please remain vigilant

As the end of the financial year approaches, we are seeing the level of phishing/scam emails increase, with items such as tax ‘refunds’, invoices urgently needing to be paid etc. Please can we remind people to remain especially vigilant and not click any links or divulge passwords etc.

 

A guide to help staff can be found here

 

For more information, please contact the Service Desk on 01603 475603 or ict@norfolk.gov.uk 

 


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