SCHOOL ICT NEWS BULLETIN No 114 - 28/09/2007 Published by Children’s Services Telephony If you receive a telephone call or fax from a telephone company who wish to make an appointment to change your telephone lines from analogue to digital free of charge, please contact Leah Fletcher on 01603 475605 before you agree to go ahead. Leah will assess the offer against ESPO contract alternatives on a value for money basis to ensure you have a full understanding of contract terms and recurring costs. This prevents any misunderstandings later which in some cases have had to be referred to NCC Legal Team. Author: Mark Carway ICT Solutions Service Desk With effect from Monday 1st October the ICT Solutions Service desk will have an additional member of staff to assist with the increased support workload currently being experienced. To further overcome this short fall we are hoping to appoint another Service Desk Co–ordinator in the foreseeable future. With increased demand from schools requesting support we are hoping that by implementing these changes and implementing other support tools that customer expectations and SLA targets can be maintained. We are also investigating replacing our current telephone system with a more scalable and flexible system to meet increased demand. Can we also remind you that telephoning ICT solutions is not the only way to obtain support assistance; the following methods are also available when trying to resolve an issue:– Log onto ICT Solutions website www.eficts.norfolk.gov.uk and search our knowledge base for the issue you are experiencing and possible resolution. Log a support call with ICT Solutions via www.eficts.norfolk.gov.uk Via facsimile 01603 475 624 Your feedback or questions are welcome, as we constantly strive to improve the level of service we provide to our customers. Please contact Andrew.white@norfolk.gov.uk Andrew White Customer Services Manager ICT Solutions Norfolk County Council Author: Amanda Carr Phoenix Gold School and Pupil Census – 4th October 2007 – IMPORTANT Phoenix Gold – Patch File Pearson Phoenix have issued a Patch File V1.39.10 . This corrects a number of issues relating to the forthcoming School and Pupil Census, therefore it is important that all schools need to download and install this Patch before the SAPC is undertaken. Visit the Phoenix Patch page to access the Patch file and see the Install notes. Author: Amanda Carr e–Safety and e–Learning Conference 2007 Have you or your colleagues booked at no cost a place at this years eâ€“safety and e–learning conference being held at John Innes Conference Centre 30th and 31st October 2007. This years conference will deliver two main themes: E–Safety E–Learning And how they interrelate to the Every Child Matters agenda. Head teachers, Governors leadership programme on 30th October 2007 – Teachers Pedagogy Programme 31st October 2007. E–safety deliveries at the October conference are part of a series of events which are planned to assist all Norfolk teachers to develop their knowledge in preparation for the anti–bullying awareness week 19 – 23 November during which Norfolk pupils parents will be invited to attend a Parents Conference on Cyber bullying. For more information concerning the Norfolk Schools e–safety and e–learning conference visit the conference website at http://www.eficts.norfolk.gov.uk/Conference2007/Default.asp Or telephone Judy Houghton on telephone 0845 303 3003. For more information on the Parents Conference On Cyberbullying on Monday 19th November contact Heather Haycox by email on heather.haycox@norfolk.gov.uk Author: Amanda Carr School Re–Organisation – Email Accounts All of the new email accounts have now been released for re–organised schools. All schools who are changing name have had details emailed to the old accounts. New schools may have had them configured as part of the amalgamation work or may need to contact us to find out details. Please note that the old email accounts will cease to operate on the 1st October 2007. This refers to the accounts with the old school name. Further information is available at http://www.eficts.norfolk.gov.uk/NSIX/School_Reorganisation_2007.asp. Schools with queries or who require assistance should contact the Service Desk on 0845 303 3003, via email, or the contact form on our web site. Author: Glenn Carter

SCHOOL ICT NEWS BULLETIN No 114 - 28/09/2007

Published by Children’s Services

Telephony

If you receive a telephone call or fax from a telephone company who wish to make an appointment to change your telephone lines from analogue to digital free of charge, please contact Leah Fletcher on 01603 475605 before you agree to go ahead. Leah will assess the offer against ESPO contract alternatives on a value for money basis to ensure you have a full understanding of contract terms and recurring costs. This prevents any misunderstandings later which in some cases have had to be referred to NCC Legal Team.

Author: Mark Carway

ICT Solutions Service Desk

With effect from Monday 1st October the ICT Solutions Service desk will have an additional member of staff to assist with the increased support workload currently being experienced.

To further overcome this short fall we are hoping to appoint another Service Desk Co–ordinator in the foreseeable future. With increased demand from schools requesting support we are hoping that by implementing these changes and implementing other support tools that customer expectations and SLA targets can be maintained.

We are also investigating replacing our current telephone system with a more scalable and flexible system to meet increased demand.

Can we also remind you that telephoning ICT solutions is not the only way to obtain support assistance; the following methods are also available when trying to resolve an issue:–

Log onto ICT Solutions website www.eficts.norfolk.gov.uk and search our knowledge base for the issue you are experiencing and possible resolution.
Log a support call with ICT Solutions via www.eficts.norfolk.gov.uk
Via facsimile 01603 475 624

Your feedback or questions are welcome, as we constantly strive to improve the level of service we provide to our customers. Please contact Andrew.white@norfolk.gov.uk

Andrew White
Customer Services Manager
ICT Solutions
Norfolk County Council

Author: Amanda Carr

Phoenix Gold School and Pupil Census – 4th October 2007 – IMPORTANT

Phoenix Gold – Patch File

Pearson Phoenix have issued a Patch File V1.39.10 . This corrects a number of issues relating to the forthcoming School and Pupil Census, therefore it is important that all schools need to download and install this Patch before the SAPC is undertaken.

Visit the Phoenix Patch page to access the Patch file and see the Install notes.

Author: Amanda Carr

e–Safety and e–Learning Conference 2007

Have you or your colleagues booked at no cost a place at this years eâ€“safety and e–learning conference being held at John Innes Conference Centre 30th and 31st October 2007. This years conference will deliver two main themes:

E–Safety
E–Learning

And how they interrelate to the Every Child Matters agenda.

Head teachers, Governors leadership programme on 30th October 2007 – Teachers Pedagogy Programme 31st October 2007.

E–safety deliveries at the October conference are part of a series of events which are planned to assist all Norfolk teachers to develop their knowledge in preparation for the anti–bullying awareness week 19 – 23 November during which Norfolk pupils parents will be invited to attend a Parents Conference on Cyber bullying.

For more information concerning the Norfolk Schools e–safety and e–learning conference visit the conference website at http://www.eficts.norfolk.gov.uk/Conference2007/Default.asp Or telephone Judy Houghton on telephone 0845 303 3003.

For more information on the Parents Conference On Cyberbullying on Monday 19th November contact Heather Haycox by email on heather.haycox@norfolk.gov.uk

Author: Amanda Carr

School Re–Organisation – Email Accounts

All of the new email accounts have now been released for re–organised schools. All schools who are changing name have had details emailed to the old accounts. New schools may have had them configured as part of the amalgamation work or may need to contact us to find out details.

Please note that the old email accounts will cease to operate on the 1st October 2007. This refers to the accounts with the old school name.

Further information is available at http://www.eficts.norfolk.gov.uk/NSIX/School_Reorganisation_2007.asp.

Schools with queries or who require assistance should contact the Service Desk on 0845 303 3003, via email, or the contact form on our web site.

Author: Glenn Carter

SCHOOL ICT NEWS BULLETIN No 114 - 28/09/2007

Telephony

ICT Solutions Service Desk

Phoenix Gold School and Pupil Census – 4th October 2007 – IMPORTANT

e–Safety and e–Learning Conference 2007

School Re–Organisation – Email Accounts

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