ICT Services 4 Education


ICT Solutions News Desk

IMPORTANT INFORMATION: Powering Off Core Network Equipment Over Half Term Period

Posted on 28/01/2020 14:41:54

We would like to ask schools to refrain from turning off the power to the core networking equipment over the forthcoming Half Term holiday period. Core networking equipment includes routers, switches and servers, often in a wall or floor cabinet. These devices are monitored by ourselves and Updata and turning off the power results in false alarms. This could result in your school incurring a charge for an engineer visit.


Services Affected:            Schools Internet, email and any service accessed via the internet


Services Not Affected:     All other school systems which do not require access to the internet


When:                                14th February 2020 – 23rd February 2020


What You Need To Do:

If there is no alternative to powering off the communications cabinet and core equipment then please contact the Service Desk to advise us in advance


For More Information:

Please contact the Service Desk on 0845 303 3003 or ict@norfolk.gov.uk