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ICT Solutions News Desk

IMPORTANT INFORMATION: Essential updates to Cisco 897 routers for those on the Updata network

Posted on 10/02/2020 11:05:02

We have been notified that between February 16th to February 20th there will be firmware updates taking place for schools on the Updata network which have a Cisco 897 router. The router is the piece of equipment in your communications cabinet that allows access to the internet.

The updates will be taking place between the times of 20:00 hours and 06:00 hours.

Schools do not need to do anything but there will be a small outage of between 10 - 20 minutes whilst the router reboots. This means that the school internet connection will be affected and any services which access the internet during this time period. We apologise in advance for any inconvenience this may cause.


For more information please contact the Service Desk on 0845 303 3003 or ict@norfolk.gov.uk