Microsoft is currently experiencing a major global service disruption that is preventing people from accessing applications such as Outlook, Teams and Copilot. More details can be found at the following weblink - https://status.cloud.microsoft/
We will be updating this page and the service status page when information become available and apologise for the inconvenience caused.
Latest update from Microsoft at 15:00
We're observing sustained improvements in service availability as recovery progresses across affected Microsoft 365 services. While service functionality continues to improve, some users may still experience intermittent connectivity issues or delayed email delivery.
Our efforts are increasingly focused on resolving the remaining issues and restoring consistent service for all affected users. We're validating recovery across different connection methods and monitoring service stability to confirm that improvements are sustained.
Latest update from Microsoft at 12:00
We’re seeing encouraging recovery progress in Europe, with service availability and email delivery performance improving across a growing portion of affected Microsoft 365 infrastructure. Japan remains comparatively more stable, while North America is also improving; however, some users may still experience intermittent issues as recovery actions continue.
We're focused on addressing the remaining areas of disruption and improving service consistency across affected regions. Reducing email queues and backlogs remains a priority, and the extended 48-hour email timeout window remains in place to help protect delayed messages as delivery catches up.
Latest update from Microsoft at 11:00
We've made additional progress toward service recovery, with recovery actions completed across portions of the affected infrastructure in the Asia Pacific region. Traffic is being gradually restored, and we're seeing improvements in key customer scenarios, including mailbox access and delayed email processing. However, some users may continue to experience intermittent issues.
Our focus is now on extending these recovery actions across affected infrastructure in other regions, while continuing stabilization efforts and adding supporting capacity to improve service consistency.
Reducing email queues and backlogs remains a priority, and the extended 48-hour email timeout window remains in place to help protect delayed messages as delivery catches up.
Latest update from Microsoft at 09:45
Recovery efforts are ongoing across impacted infrastructure. We are seeing early signs of stabilization, but service capacity has not yet returned to normal levels and health remains variable as traffic is carefully reintroduced. Our primary mitigation path continues to focus on service stability and controlled recovery. Engineering teams are cycling affected infrastructure through traffic drain, restart, remediation, and staged return-to-service while monitoring closely. We are also evaluating additional mitigation options to improve recovery speed and consistency.
Network and traffic-management actions remain in progress, and we continue to prioritize backlog and queue health to preserve delayed mail during recovery. As part of this effort, we are extending the email timeout window to 48 hours to help protect delayed messages while service recovery continues. At this time, we are not aware of any malicious activity causing this incident. We will continue to treat this with urgency until full mitigation.