ICT Services 4 Education


Sending Secure Email from Generic School Accounts


Email can be open to security risks such as being intercepted. As a result, if you are sending confidential information via one of your school's Office 365 generic email accounts (those ending norfolk.sch.uk) then it is always recommended that you send the email securely by selecting the encrypt option as detailed below. 


  • Anycomms+ is still the preferred method for transferring files securely.
  • The guidance below will not work if you are using the inbuilt Mail App in Windows 10.


Sending a secure email


In Outlook Application

  • Select 'Options' from the top menu in the email you are writing. 

  • Now click on the 'Encrypt' button.
  • A message should now appear at the top of your email indicating that the message is encrypted.
  • Finish composing your email and send as normal. 


Note: You might not see the Encrypt option in older versions of Outlook. However, you should still be able to select Options > Permissions and select Encrypt from the menu which appears. 



In Outlook Webmail


  • Access Outlook on the web via https://outlook.com/.
  • Log into your account and click on ‘New email’.
  • Simply click on the 3 dots on the menu bar along the bottom of the message and select ‘Encrypt’.




Receiving and reading secure email

When the recipient receives a secure email it will look like this


 It will have the Norfolk County Council logo at the top of the message.


  • Although the text instructs you to open the attachment, you should be able to just click on the 'Read the message' button and a new window will open:


  • Select 'Sign in with a One-time passcode' 
  • You will be sent an email with a passcode. Please note that the email may be delivered to your Junk/Spam E-mail folder.
  • Copy the passcode into the webpage.
  • Click Continue to read the email.


Replying to an encrypted message

  • Once you have opened an encrypted email you can choose 'Reply' or 'Reply All' to send an encrypted email back.