Sending Secure Email from Generic School Accounts

Sending emails between Norfolk schools using generic email accounts (those ending norfolk.sch.uk) is secure. The same can’t be said for email going out to other people on the internet; email has always been open to security risks such as being intercepted; it is an unfortunate flaw in the way email works. There are times when confidential information is required to be sent to outside agencies via email, such as Safeguarding and Police forces.

To make this as secure as possible ICT Solutions have implemented a way to send secure email to people outside the schools network which involves a very easy process for sending and receiving.

Note:

Anycomms+ is still the preferred method for transferring files securely
The guidance below will not work if you are using the inbuilt Mail App in Windows 10

Sending a secure email

To send a secure email, the process is:

Compose your email as normal
Before pressing Send

In Outlook Application

Select the arrow icon in the bottom right corner of the Tags menu

In the Properties window select Sensitivity and from the options select Confidential.

Click Close and then send the email as normal

In Outlook Webmail

Accessible via the URL: https://portal.office.com

Click the three dots and select Show message options

In the Sensitivity options select Confidential

Click OK and then send the email as normal

Receiving and reading secure email

When the recipient receives a secure email it will look like this

It will have the Norfolk County Council logo at the bottom of the message and contain an attachment

Open the attachment called message.html
Select Use a one-time passcode on the webpage that opened from the attachment.

You receive a new email with a passcode clearly shown, copy the passcode.

Please note: the above email may well get delivered to your Junk E-mail folder

Paste the code in to the webpage.
Click Continue to read the email.

To reply to an encrypted message