Taking Screen Shots
To assist our support teams with any issues that you are reporting, screenshots prove invaluable to the process. The following page will help show you how to do this.
Desktop or Laptop
To capture the entire screen (everything you see on the screen, including all open windows), press the 'Print Screen' or 'PrtSc' button on your keyboard.
If you do not have a Print Screen key, the Windows 10/11 shortcut of Shift+Win+S can be used.
You can then paste the screen shot in an email or in a blank word document and send it to us. Open the application you wish to paste the screen shot in and either right click your mouse and paste or press Ctrl and V at the same time.
Please remember when capturing a screenshot to close any sensitive information first.
The Snipping tool is a quick and easy application that is available in Windows 8 and above. It will allow you to capture all of your screen or selected options and windows.
First you will need to find the Snipping tool. You may wish to add it to your task bar so it is quick to find when you need to use it. By tapping the Windows key you should then be able to search for it amongst the list of applications available to you.
Once you have opened the Snipping tool, click on the ‘New’ option and select the required snip option:
Free-form snip Draw a free-form shape around an object.
Rectangular snip Drag the cursor around an object to form a rectangle.
Window snip Select a window, such as a browser window or dialog box that you want to capture.
Full-screen snip Capture the entire screen.
After you capture a snip, it's automatically copied to the Snipping tool window. From there you can annotate, save, or share the snip. You can also simply paste the snip by either right clicking your mouse and selecting paste or press Ctrl and V at the same time.
How to take a screen shot on an iPad
Press the power/side button (top or right-hand side of your device) and press the Home button at the same time.
To share a screenshot from your iPad, tap the image to enlarge it and tap the share icon in the lower-left corner and select the email icon.
How to take a screen shot on an Android tablet
Press and hold the Power and Volume Down buttons (or Power and Home buttons on a Samsung). Your device will capture the entire screen and save it as a photo.
To view the screenshot, open up the photos app, then slide open the menu on the left side of the screen. Select “Device Folders,” then “Screenshots. The exception is on Samsung devices, which store screenshots in the default camera images folder. Once you have found and selected the screenshot you will be able to share the image via email.
How to take a screen shot on a Macbook
Press Command, Shift and 3 at the same time, you should hear a short camera sound. This will take a screen shot of your whole screen. The screenshot will be saved as a .png file on your desktop, and you will be able to send this via email.