ICT Services 4 Education

 

Unable to Print

 

Local Printers

Carry out the following checks:
  • Is the printer switched on?
  • Check any error messages that the printer may be displaying. It could be the ink has run out or there is a paper jam, for example
  • Check the printer you’re trying to print to is in your list of available printers
  • Have you got the relevant drivers on your device to communicate with it?
  • Check the printer is set to your default printer. If it isn’t then right click and choose "Set as Default"
  • Check the cable connecting your device to the printer, ensure that it’s secured. You could always try swapping the cable if you believe it is faulty
  • From the system tray area on your device (bottom right hand corner of your screen), double click the printer icon - this will display the printer queue. There may be an error whilst printing a previous document, right click the document in the list and choose cancel document. Try printing again
 

 

Network Printers

Failure to print to a network printer could be a number of reasons, follow the checks below to eliminate possibilities:
 
Check network resources are available:
  • Do you have network connection i.e. can you get a shared network drive, can you access the internet?
  • Is the school server turned on? Sometimes the printer is set up to print via the server

Check the following on the printer:

  • Is it turned on?
  • Is the cable connecting the network point to the printer plugged in securely?
  • Where the network cable plugs into the printer, are the lights displayed? If not, this could mean the Jet Direct card within the printer is faulty – contact ICT Solutions to arrange for repair
  • Are there any error messages displayed on the printer’s control panel display?
  • Check for jams or empty toner cartridges. These would normally be displayed on the printer control panel display
On your device that you’re trying to print from:
  • Check the printer you’re trying to print to is in your list of available printers
  • Check the printer is set to your default printer. If it isn’t then right click and choose "Set as Default"
  • From the system tray area on your device (bottom right hand corner of your screen), double click the printer icon - this will display the printer queue. There may be an error whilst printing a previous document, right click the document in the list and choose cancel document. Try printing again
If this information does not resolve your issue then please contact ICT Solutions for further advice.
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